Troubleshooting IAG Bridge
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Enable/Disable operation is not supported with GRC IAG integration error
The following error displays: Enable/Disable operation is not supported with GRC IAG integration (when Enable IAG option is selected).
Resolution: Work with Services to write the before provisioning rule to handle leaver use cases.
No cloud groups are synced to the SailPoint platform
Resolution: Make sure to run the repository sync job for the particular connector in SAP GRC. The SailPoint connector picks data from the GRAC* tables.
The access request is shown in Queued status for a long time
Resolution: Ensure the Provisioning job in IAG Bridge is recurrently scheduled.