Timeout Errors and Settings

Timeout errors may occur when IdentityNow is waiting for a response from the Virtual Appliance (VA). These errors are applicable to all connectors and tend to occur during the setup of sources or when sources are down. This document is designed to give specific information that can be used to resolve these errors.

Each Timeout error has a default time value that is listed in seconds or minutes. Increasing the time value may resolve the error as it will allow for longer communication time between the two systems. The specific default values are listed below.

Description: This parameter is set for the aggregation timeout.

Resolution: The default value is 180 seconds. If the timeout error continues, increase the value in 90 second increments and try again.

Description: This parameter is set for the test connection and health check timeout.

Resolution: The default value is 30 seconds. If the timeout error continues, increase the value in 15 second increments and try again.

Description: This parameter is set for provisioning timeout.

Resolution: The default value is 60 seconds. If the timeout error continues, increase the value in 15 second increments and try again.

Description: This parameter is set for pass-through authentication timeout.

Resolution: The default value is 15 seconds. If the timeout error continues, increase this value in 15 second increments and try again.