# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## InvalidRequestException Error Message While Creating the Account

```text
openconnector.InvalidRequestException: [ InvalidRequestException ] [ Possible suggestions ] Please check if provided payload has valid attributes [ Error details ] Error while performing operation : Create Account Error code : 400 {"status":400,"schemas":["urn:ietf:params:scim:api:messages:2.0:Error","urn:ietf:params:scim:api:messages:concur:2.0:Error"],"urn:ietf:params:scim:api:messages:concur:2.0:Error":{"messages":[{"code":"BAD_REQUEST"}]},"detail":"Username does not end with '@' followed by the company domain."}
```

**Resolution**: Ensure the 'Login Name' is provided with correct format and includes the company domain. For example, `firstname.lastname@yourcompanydomainname.com/uat`