# Connecting SailPoint and SAP Sales and Service Cloud To connect SailPoint with SAP Sales and Service Cloud, perform the following tasks: ## Adding the Source in SailPoint To connect to SailPoint, perform the following steps. Once the connection is made, you can configure it to meet your company's needs. > [!IMPORTANT] > > By default, the provisioning feature is **disabled**, and the connector only supports read-only operations. To support provisioning operations, you must manually enable the feature in the source configuration. **To configure a new source:** 1. Sign in to SailPoint. 2. Go to **Admin \> Connections \> Sources**. 3. Select **Create New**. 4. Search for the connector by entering the name in the search box, and then select **Configure**. 5. In the **Source Name** field, enter a unique and descriptive name for your source. Source names cannot exceed 128 characters. 6. In the **Description** field, provide additional details about the source to help distinguish it from similar sources. This field allows a maximum of 2,000 characters. 7. In the **Source Owner** field, begin typing the name of an owner. Matches appear after you type two or more letters. For more information, refer to [Assigning a Source Owner](). 8. (Optional) Select a governance group to grant its members [source]() or [role]() sub-admin level oversight of the source and its access. For more information, refer to [Creating and Managing Governance Groups](). 9. If this source represents a primary system containing your organization's personnel records, select the **Authoritative Source** checkbox. For more information, refer to [Creating Identity Profiles](). 10. Select **Continue**. The source is created, and you are navigated to the **Source Setup \> Base Configuration** page. Continue to configure your connected source there. ## Base Configuration Provide the base configuration parameters. Information you entered in the Create New Source dialog is automatically entered into the fields in the Base Configuration page. You can edit this information if necessary. 1. Enter a unique name and description for the source. 2. In the **Source Owner** dropdown list, select the identity that owns this source. - To find a source owner, begin entering their name. 3. (Optional) If enabled for your organization, select the **Use a Credential Provider** checkbox to manage the source's authentication using a credential provider. > **Note** > > To add a credential provider, go to **Admin \> Connections \> Credential Providers**. For more information about credential providers, refer to [Credential Providers](). 4. Configure the authentication to allow SailPoint to connect to the source. Refer to [Connection Settings](<#connection-settings>) for more information. 5. (Optional) In the **Governance Group for Source Management** dropdown list, select a governance group to associate with this source. For more information about governance groups, refer to [Associating Governance Groups with a Source](). 6. (Optional) Choose whether to enable or disable provisioning for the source. Provisioning is disabled by default. - **Enable Provisioning** - Set the toggle to **Enabled** to allow the source to create, update, and deactivate accounts in the connected source system. - **Disable Provisioning** - Set the toggle to **Disabled** to disable provisioning for the source. Disabling provisioning will prevent the creation, updating, or deactivating of accounts on this source. 7. Select **Save**. ## Connection Settings Provide the information required to connect and interact with the source. To configure SAP Sales and Service Cloud (SAP SSC ) via Identity Provisioning Services (IPS) proxy system, complete the following: > [!NOTE] > > **Screenshot** > > [![Connection Settings]()]() 1. Enter the **Base URL** of the Cloud Identity Services. 2. Enter the **System ID** of the IPS Proxy Source for the SAP Sales and Service Cloud system. 3. Enter the **Client ID** of a technical user to authenticate to SAP IPS Proxy Source. 4. Enter the **Client Secret** of a technical user to authenticate to SAP IPS Proxy Source. ## Aggregation Settings Provide the following settings requirement for aggregation: For more information about aggregation, refer to [Loading Account Data](). ### Page Size Settings > [!NOTE] > > **Screenshot** > > [![Aggregation Settings]()]() 1. Enter the number of records in the **Page Size** to aggregate in a single page when iterating over large datasets. The default is 100 records. 2. Select **Save**. ## SCIM API Settings The following features are supported in SAP Sales and Service Cloud connector when the SCIM API SETTINGS toggle is enabled: - Add/Remove Entitlement - Groups (Business Roles) - Account Provisioning (Business User) - Create User - Update User (Attributes) - Enable/Disable User - Delete User Configure provisioning settings to perform above operations. > [!NOTE] > > **Screenshot** > > [![SCIM API Settings]()]() > [!IMPORTANT] > > - Once you enable the **SCIM\_API\_SETTINGS** toggle in the SAP Sales and Service system, it cannot be reverted. It will also no longer allow manual user creation. 1. Enable **SailPoint\_SCIM\_API\_SETTINGS** toggle in the SAP Sales and Service System to perform provisioning operations. 2. Select **Save**. ## Review and Test Perform a test to confirm the connection to SailPoint. 1. Go to **Review and Test**. 2. Confirm that the entries in each field are correct. If you note any mistakes, return to the section and make corrections. 3. Select **Test Connection**. ## SailPoint Application Onboarding SailPoint application onboarding enables you to easily onboard new applications and create sources following the successful onboarding of a discovery source. To use this feature, continue to **Discovered Applications** in the SailPoint user interface. For more information, refer to [Application Onboarding]() in the SailPoint SaaS documentation.