Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Why are deleted or deactivated users excluded from aggregation?
Only one user is displayed after aggregation
Issue: Previously created duplicate users (with different letter case) are present in a realm, however, when creating a new user only one user is showing after aggregation. This happens when an ID is already present (irrespective of the letter case) in Ariba realms.
Resolution: Ensure user values are unique. The SailPoint platform supports unique identities irrespective of the letter case.
User xxxxxxxxx already exists either as Enterprise or a Third Party user error
Issue: The following error is displayed: User xxxxxxxxx already exists either as Enterprise or a Third Party user.
Resolution: Ensure user values are unique. The SailPoint platform supports unique identities irrespective of the letter case.