Supported Features
-
Aggregate Zendesk users and groups
-
Provision Zendesk users
-
*Certification
-
*Password Management
-
Delete Account
For more information on features, refer to Identity Security Cloud Source Features.
Note
Before you can use any item marked with an asterisk (*), SailPoint must activate the feature for your site.
The Zendesk SaaS connector supports multiple group objects.
The details of the features are:
|
Feature |
Users |
|---|---|
|
Aggregate |
✔ |
|
Create |
✔ |
|
Group Entitlements (Read, Request, Revoke) |
Groups, Organizations, Custom Agent Role |
|
Password Management |
✔ |
Group Entitlements
Group Entitlements are the entitlement types for which SailPoint provides the ability to aggregate additional details (of these entitlement types) from the managed system. These objects have a separate schema defining list of attributes. The aggregation task fetches the attributes as additional details when aggregation is run for that group entitlement type.
|
Feature |
Groups |
Organizations |
Custom Agent Role |
|---|---|---|---|
|
Aggregation |
✔ |
✔ |
✔ |
Activity Insights
Activity Insights supports activity from Zendesk and its associated accounts. This allows you to gather account information and activity data from Zendesk.
Important
Contact your SailPoint Customer Success Manager (CSM) for more information on Activity Insights. For more information on configuring Activity Insights, refer to Activity Insights Settings.