Support for Deletion of Contact Information

The Workday SaaS connector provides support for deletion of contact information (phone and email attributes) of an employee record using the following configuration parameters under provisioning settings:

  • Delete All Phone Records

  • Delete All Email Records

The following table describes the different scenarios:

Attribute Type

deletePhoneRecord

deletAllEmailRecord

True

False

True

False

Primary

Delete all Phone contact information (Primary and Additional)

  • If only the Primary Phone record is present, the connector will successfully delete it.

  • If the Primary Phone record is present with any additional Phone record(s), the request will fail and the connector will log an error.

Delete all mail contact information (Primary and Additional)

  • If only the Primary mail record is present, the connector will successfully delete it.

  • If the Primary mail record is present with any additional mail record(s), the request will fail and the connector will log an error.

Additional

Delete all Phone contact information (Primary and Additional)

  • If the Phone record is present with a unique contact type (mobile/telephone...) the connector will successfully delete it.

  • If the Phone record is present with two of the same contact type records the request will fail as the connector will not be able to decide which entry must be deleted.
    For example, If the additional phone contact list consists of multiple phone entries with the type as telephone.

Delete all mail contact information (Primary and Additional)

  • If only one additional mail record is present, the connector will successfully delete it.

  • If more than one additional mail records are present, the request will fail as the connector will not be able to decide which email needs to be deleted.
    For example, the connector has a request to delete Additional_Email_Address_Work and there are two additional work emails for a worker.