Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

  • The following error displays during a Test Connection operation:

    {"detail":"IP address 103.93.47.143 is not allowed to access this resource.","error":403,"errorCode":"IP_ADDRESS_NOT_ON_WHITELIST","parameters":["103.93.47.143"],"reason":"Forbidden"}

    Resolution – Ensure that all Prerequisites are met.

  • The following error displays during a Test Connection operation:

    {"reason": , "Unauthorized" "error": 401, "detail": }"You are not authorized for this resource.

    Resolution – Ensure that the service account has the required permissions.

The following error displays during an Add Entitlement operation:

{    "detail": "Duplicate database roles specified for user user2: atlasAdmin.",    "error": 400,    "errorCode": "DUPLICATE_DATABASE_ROLES",    "parameters": [        "user2",        "atlasAdmin"    ],    "reason": "Bad Request"}

Resolution – This is because a duplicate role is assigned to a database user. Ensure that different roles are assigned to database users.

The following error displays during an Aggregation or Provisioning operation:

Invalid project name specified or service account does not have sufficient privileges on the project name specified

Resolution – Ensure that Project Name is correct, or service account has sufficient privileges.