Account Attributes
The attributes marked with asterisks (*) are newly added. For existing sources the user must add these (minus the asterisk) in the schema explicitly.
email
The agent's email address.
id
The user's ID.
first_name
The user's first name.
last_name
The user's last name
primary_email*
The requester's primary email.
secondary_email*
The requester's secondary email.
occasional
Enable if the agent is an occasional agent, disable if the agent is a full-time agent.
job_title
The user's job title.
work_phone_number
The user's work phone number.
mobile_phone_number
The user's mobile phone number.
can_see_all_tickets_from_associated_departments
Enabled if the agent is allowed to view tickets filed by other members of the same department.
reporting_manager_id
The user's reporting manager.
address
The user's home address.
time_zone
The user's local time zone.
time_format
The user's preferred time format.
language
The user's preferred language in two-letter ISO-639 format.
location_id
The user's location ID.
background_information
The user's background information.
scoreboard_level_id
The user's level ID in Arcade.
last_login_at
Timestamp of the user's last successful login.
last_active_at
Timestamp of the user's most recent activity.
has_logged_in
Enabled if the user has logged in to Freshservice at least once.
department_ids*
Department ID of the user.
active
Indicates if the user is active or has been deactivated.
created_at
Date and time when the user was created.
updated_at
Date and time when the user was most recently updated.
is_agent*
Enabled if the user is an agent.