Integrating SailPoint with Freshservice

Revised Date: 27 June 2024

Freshservice is a cloud-based IT Service Management (ITSM) solution that was designed using Information Technology Infrastructure Library (ITIL) best practices. Freshservice helps IT organizations streamline their service delivery processes with a strong focus on user experience and employee happiness.

Freshservice supports Agents and Requesters (end-users). Agents in Freshservice can be "full-time" or "occasional". Full-time agents are those in the core support team who will log in to the help desk every day. Occasional agents are those who would only need to log in a few times every month, such as the CEO or field staff. Requesters are Freshservice users who consume services provided by the agent teams.

This document is designed to give specific information about the requirements and fields needed to successfully configure an instance of the Freshservice source.

Note
To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.

Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.


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Integrating SailPoint with Freshservice

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