Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Aggregation of a single account fails
Unable to get account <account ID> on source CallRail [source]. Possibly it has been deleted.
This error displays if the user is in a disabled state because they did not accept their invitation from CallRail after account creation. Aggregations performed on disabled users cause aggregation to fail.
Resolution: Ensure the user accepts the CallRail invitation for activation.
Error during account update
[ConnectorError] 404 ERR_BAD_REQUEST, Request failed with status code 404, Not Found, {"error":"not found"}
This error displays if the user is in a disabled state because they did not accept their invitation from CallRail after account creation. Account updates performed on disabled users cause updates to fail.
Resolution: Ensure the user accepts the CallRail invitation for activation.