# Integrating SailPoint with SuperOps

SuperOps is an AI-powered PSA and RMM platform designed for Managed Service Providers (MSPs). It provides technician management, customer records, team structure, and access control features. SuperOps exposes a REST API that supports secure retrieval of technicians (users), customers, and teams, enabling SailPoint to perform identity governance, access review, and certification.

This document provides instructions to configure a new direct connection to the SuperOps source.

For a reference to the terminology specific to SailPoint products, refer to [Source and Connector Definitions](<https://documentation.sailpoint.com/saas/help/sources/index.html#source-and-connector-definitions>).

> [!NOTE]
>
> To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the [SaaS Release Notes](<https://community.sailpoint.com/release-notes/saas>) page.

## Supported Features

The SuperOps connector supports the following:

### Account Management

- Aggregates Technicians as Accounts

> [!IMPORTANT]
>
> Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:
>
> - **Organization Admins**: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
> - **Regular Users**: Limited to 1 manual account or entitlement aggregation per day per source.
>
> These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

### Entitlement Management

- Aggregates Groups, Roles, Teams

## Prerequisites

- A valid SuperOps API Key
- Access to SuperOps Admin Portal
- API Access must be enabled
- The API key must belong to an Admin-level user to ensure access to technician and team endpoints

> [!NOTE]
>
> **Resources Link:**
>
> [SuperOps API Authentication Guide to Get Access Token](<https://developer.superops.com/it?utm_source=chatgpt.com#query-getTechnicianList>)
>
> [SuperOps Users API Reference](<https://developer.superops.com/it?utm_source=chatgpt.com#query-getTechnicianList>)
>
> [SuperOps Groups API Reference](<https://developer.superops.com/it?utm_source=chatgpt.com#query-getTechnicianGroupList>)
>
> [SuperOps Teams API Reference](<https://developer.superops.com/msp#query-getTeamList>)

### Required Permissions

- The SuperOps API Key must have admin-level access with permission to read