# Integrating SailPoint with Movidesk

Movidesk functions as an omnichannel customer service and help desk platform that consolidates ticket management, live chat, SLA tracking, knowledge base, and internal service operations into a single, unified support dashboard. This document provides the instructions required to configure a new direct connection between SailPoint and Movidesk. For a reference to the terminology specific to SailPoint products, refer to [Source and Connector Definitions](<https://documentation.sailpoint.com/saas/help/sources/index.html#source-and-connector-definitions>).

> [!NOTE]
>
> To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the [SaaS Release Notes](<https://community.sailpoint.com/release-notes/saas>) page.

## Supported Features

The Movidesk connector supports the following:

### Account Management

- Aggregate Persons

> [!NOTE]
>
> Teams, role, and access profile are captured as part of account aggregation (embedded within the person record via the `teams`, `role`, and `accessProfile` attributes), so a separate entitlement aggregation is not required.

> [!IMPORTANT]
>
> Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:
>
> - **Organization Admins**: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
> - **Regular Users**: Limited to 1 manual account or entitlement aggregation per day per source.
>
> These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

## Prerequisites

Before configuring the Movidesk connector, ensure the following requirements are met:

1. Sign in to the Movidesk Portal.
2. Go to **Settings \> Account \> Parameters**.
3. Scroll to **API Key**.
4. If the API key field is blank, select **Generate New Key**.
5. Copy and securely store the API key.

> [!NOTE]
>
> Include the API key in the **token** header on all API requests. For example: `curl -X GET "https://{hostname}.movidesk.com/public/v1/persons" \ -H "token: your_api_key_here"`