# Integrating SailPoint with Intercom Intercom is a customer communication and engagement platform that helps businesses connect with users through messaging, email, and support automation. Its REST APIs allow developers to manage contacts, conversations, companies, admins, and teams, enabling seamless integration for customer data synchronization and automated communication workflows. This document provides instructions to configure a new direct connection to an Intercom source. For a reference to the terminology specific to SailPoint products, refer to [Source and Connector Definitions](). > [!NOTE] > > To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the [SaaS Release Notes]() page. ## Supported Features Intercom connector supports the following: ### Account Management - Aggregate Admins ### Entitlement Management - Aggregate Teams > [!IMPORTANT] > > Quick Compliance connectors have the following manual aggregation limits within a 24-hour period: > > - **Organization Admins**: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization. > - **Regular Users**: Limited to 1 manual account or entitlement aggregation per day per source. > > These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support. ## Prerequisites Before you configure the connector, ensure that you've completed the following: - You have an Intercom account with **Admin-level** access. - You have an **Access Token** to access data in your own Intercom workspace using the API. - Resources Link [Authentication]() > **Note** > > The linked document is not maintained by SailPoint and is subject to change without notice. ## Required Permissions The user must have access to the Developer Hub to get the Access token.