Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
There is a connection issue if you upload a .jar file that is not correct for the specific version of the Siebel server
Resolution: Upload the correct Siebel server .jar file.
After configuring the Siebel source, if a VA cluster changes, the test connection fails with an error message
[ ConnectorException ] [ Error details ] com/siebel/data/SiebelException
Resolution: Upload the correct Siebel server .jar files in the source for the changed VA.
You receive an error in the Add/ Remove Entitlement operation if the primary position ID is not present in the Access Request
Can not remove primary Position <position ID> from User Account <account name>
The operation is aborted with a message such as:
Aborting task operation
Resolution: Ensure that the primary position is present in the entitlement list.