# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Provisioning Error

The provision operation fails with the following error message:

```text
[LDAP: error code 32 - Parent entry not found in the directory]
```

**Resolution**: In the **Create Profile** section, ensure that the value of `OU=YOURCONTAINER, DC=YOURDOMAIN` is replaced with an actual OU that needs to be managed.

The default value of the dn in the Create Profile section is:

```text
dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=YOURCONTAINER, DC=YOURDOMAIN
```

If the actual OU is `ou=HR,DC=SailPoint`, then the dn value must be replaced with the following:

```text
dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=HR, DC=SailPoint
```