# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## A multi-host source deletion is stuck in progress

**Resolution**: Run this command in Postman to reset the source, then try deleting the source again from the UI.

```text
curl --location --request POST 'https://sealinkteam.api.cloud.sailpoint.com/beta/multihosts/3031e1b1b6ac477f99649f1c46dbbe87/updateMultiHostStatus?multihostStatus=READY' \
--header 'Authorization: Bearer eyJXXXXXXXXXXQ'
```

> [!NOTE]
>
> Update the SailPoint tenant name and Bearer token in the cURL request with your specific values.