Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

Test Connection Errors

The following error message displays during the Test Connection operations:

{"detail":"IP address 103.93.47.143 is not allowed to access this resource.","error":403,"errorCode":"IP_ADDRESS_NOT_ON_WHITELIST","parameters":["103.93.47.143"],"reason":"Forbidden"}

Resolution – Ensure that all the Prerequisites are met, and that all the VA's IP addresses configured for the MongoDB Cloud - Atlas source are in the list of trusted IPs on the managed system.

Account creation fails when the password starts and ends with a dollar sign ($), resulting in the following error:

Error: openconnector.ConnectorException: {"detail":"The required attribute password was not specified.","error":400,"errorCode":"MISSING_ATTRIBUTE","parameters":["password"],"reason":"Bad Request"}

Resolution – The dollar sign ($) is a reserved character, serving as a placeholder in request bodies or parameters. Any value enclosed within double dollar signs ($$) is expected to be replaced with its corresponding value. Therefore, the password must not begin or end with a dollar sign ($).

Entitlement Errors

The following error message displays during Add/Remove Entitlement operations:

{"detail":"The currently logged in user does not have the user administrator role for any group, team, or organization containing user 5ed60bdb5e57f641091cf871.","error":401,"errorCode":"NOT_USER_ADMIN","parameters":["5ed60bdb5e57f641091cf871"],"reason":"Unauthorized"}

Resolution – Verify that the service account has sufficient permissions.

The following error displays during Remove Entitlement operations:

Cannot demote the last owner of the group.

Resolution – Ensure that you have assigned at least one Project Owner.

Other Errors

The following error message displays when revoking all organization roles:

Cannot remove all roles from the Atlas user.

Resolution – Ensure that you are not deleting all the organization roles.