# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Test Connection Error

```text
sailpoint.connector.InvalidConfigurationException: [ InvalidConfigurationException ]
[ Possible suggestions ] a) Provide right credentials. b) Ensure user has the correct format.
[ Error details ] Failed to authenticate. [LDAP: error code 49 - 8009030C: LdapErr: DSID-0C090404, comment: AcceptSecurityContext error, data 52e, v1772]
```

**Resolution**: Enter the correct password for the service account.

## Account Aggregation Error

```text
java.lang.RuntimeException: sailpoint.connector.InvalidConfigurationException:
[ InvalidConfigurationException ] [ Possible suggestions ] Provide valid Search DN. [ Error details ]
Failed to read from: CN=Partition1,DC=VMAD5,DC=LOCAL,CN=IIQ - ldap://172.16.22.6:389
[LDAP: error code 1 - 000020D6: SvcErr: DSID-03100754, problem 5012 (DIR_ERROR), data 0 ]
```

**Resolution**: Ensure that the search DN is mentioned correctly.