Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

sailpoint.connector.InvalidConfigurationException: [ InvalidConfigurationException ]
[ Possible suggestions ] a) Provide right credentials. b) Ensure user has the correct format.
[ Error details ] Failed to authenticate. [LDAP: error code 49 - 8009030C: LdapErr: DSID-0C090404, comment: AcceptSecurityContext error, data 52e, v1772]
Resolution: Enter the correct password for the service account.

java.lang.RuntimeException: sailpoint.connector.InvalidConfigurationException:
[ InvalidConfigurationException ] [ Possible suggestions ] Provide valid Search DN. [ Error details ]
Failed to read from: CN=Partition1,DC=VMAD5,DC=LOCAL,CN=IIQ - ldap://172.16.22.6:389
[LDAP: error code 1 - 000020D6: SvcErr: DSID-03100754, problem 5012 (DIR_ERROR), data 0 ]
Resolution: Ensure that the search DN is mentioned correctly.