Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

After performing an entitlement aggregation or full aggregation the Dynamic 365 CRM source is not able to link groups for the user. If a single account aggregation (getObject) is performed for the same user, then it brings the entitlements.

Resolution: Change the page size from 500 (default) to 1 and retry an entitlement aggregation or full aggregation.

After performing an entitlement aggregation or full aggregation the Dynamic 365 CRM source is not able to pull entitlements for the user. If a single account aggregation (getObject) is performed for the same user, then it brings the entitlements.

Resolution: Change the page size from 500 (default) to 100 and retry an entitlement aggregation or full aggregation.

The parameters for Failing Test Connection and Account Aggregation, including Page Size, Max Retry Count, and Retry Wait Time, support only integer values.

Resolution: Update the following attributes in the source and retry the use case:

Copy 
[
    {
        "op": "add",
        "path": "/connectorAttributes/maxRetryCount",
        "value": 5
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryWaitTime",
        "value": 60000
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryableErrors",
        "value": [
            "Service Unavailable",
            "ConnectorError",
            "RuntimeException"
        ]
    }
]