Supported Features

The Dynamics 365 CRM connector supports the following features:

Account Management
Account-Group Management

Account Management

The following table describes the supported operations on various objects for Dynamics 365 Customer Relationship Management connector:

Operations	Licensed User	Application User	Stub User
Aggregation	Yes	Yes	Yes
Get Account	Yes	Yes	Yes
Enable/ Disable Users	Yes	Yes	N/A
Add/ Remove Entitlements Add / Remove Access Teams Add / Remove Owner Teams Add / Remove Security Roles	Yes	Yes	N/A

Important
The Dynamics 365 Customer Relationship Management connector does not directly support Create users. Instead, licensed users are synchronized from the Entra ID source, so they must be created in that managed system, then imported into the Dynamics 365 Customer Relationship Management source.

Entitlement Management

Operations	Group				Security Role
Operations	Owner Team	Access Team	AAD Office Group	AAD Security Group
Aggregation	Yes	Yes	Yes	Yes	Yes

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Supported Features

Account Management

Entitlement Management

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