# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Aggregation Errors

```text
Retryable exception has occurred. Retry after 10000 MS
```

Warning message observed while performing account aggregation:

**Resolution:** A retryable exception was received from MEDITECH. You can ignore this warning message and aggregation will be successful in this case.

```text
Web Services Failed to Execute - connector.sdk.webservices.exception.WebServicesSdkException: {"resource":"v1/resource/error/_version/1/","detail":"resource not found"}
```

Occurs in the account aggregation:

**Resolution:** Whenever there are UNV records without MIS person record present in the MEDITECH system, no records are fetched from MEDITECH and this error message is populated in the logs. You can ignore this warning message.

## Operations Errors

```text
[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Internal Server Error"}. Status: 500
```

Operation fails

**Resolution:** Verify the MEDITECH system is up and running. There must be a smooth connection to MEDITECH system.

## Create Account Errors

```text
[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Conflict"}. Status: 409]
```

Fails while creating account in MEDITECH

**Resolution:** Verify the mnemonic value is unique and account does not exist in the MEDITECH system.

```text
Cannot assign multiple roles. Ensure that only one role is selected.
```

**Resolution:** MEDITECH accounts can not be created with multiple roles. Make sure that only one role is provided while creating the account.

```text
sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output {"resource":"v1/resource/error/_version/1/","detail":"invalid mnemonic value"}
```

Create account fails in MEDITECH.

**Resolution:** Verify the mnemonic value is provided with upper case letter and with a maximum of 10 characters.

> [!NOTE]
>
> If mnemonic value is not provided, the default value would be the first character of `firstName`, seven characters of `lastName`, and a two digit random value of the user. For example, for `firstName=Alfa`, `lastName=Bravo`, then the mnemonic would be `ABRAVO1E`.

```text
sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output: {"detail":"Request Validation Failed"}
```

Create account fails in MEDITECH.

**Resolution:** Verify the required mandatory parameters are provided while creating the account.