Integrating SailPoint with Ivanti Cherwell Service Desk
Revised Date: 26 December 2024
Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.
SailPoint Ivanti Cherwell Service Desk connector integrates with Ivanti Cherwell Management System to bring the Ivanti Cherwell experience to SailPoint platform where users can raise and track service desk tickets (Incident and Service Request) to their logical closure from the platform itself. For example, creating account, removing / deleting access and other operations using REST APIs. The seamless integration of SailPoint with Ivanti Cherwell Management System eliminates the need to build and maintain a custom integration and reduces time-to-deployment.
Note
All activity on the Service Desk connector appears as events in Search and on the Activity tab of an identity.
The new service desk functionality provides an easy way to:
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See a list of integrations
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View summaries of the integrations
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Create new integrations
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Edit/Update existing integrations
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Delete integrations
This guide is designed to give specific information about the requirements and field definitions needed to getting a working instance of an Ivanti Cherwell Service Desk connector.
Note
The Ivanti Cherwell Service Desk configuration requires SailPoint Services hours or Partner involvement. For more information, contact the SailPoint Customer Success Manager.
Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.