General Settings

Note
Ensure that the name and description of each connection are unique. Because you can configure multiple source types to use this connection, you should specify the sources in the description. The tickets for those sources will be processed on the managed system while the status of the tickets are synchronized in Identity Security Cloud.

  1. Enter a descriptive Name for the connection.

  2. Enter the Description of the connection.

  3. Select Integration Type Ivanti Cherwell ITSM SDIM from the drop-down list.

  4. Select Incident in the Ticket Type dropdown list.

  5. Select the Connection Type:

    • VA Based Connection Type

      Select the VA Based connection type if you want to use a Virtual Appliance Cluster.

    • SaaS Connection Type

      Select SaaS connection type if you want to create a SaaS application without using a Virtual Appliance Cluster.

    Note
    SaaS Connection types don’t support Credential Providers.

    Note
    Once you create an integration, you cannot edit the connection type.

  6. Select Use a Credential Provider If you have a credential provider configured in your tenant and want to use it.

  7. Enter or select the name of the Integration Owner from the dropdown list.

Sources

In the Sources drop-down list, select sources that you want to configure from the available multiple sources. For each source you want to integrate with Ivanti Cherwell, verify that it is configured for Provisioning.

Note
Consider editing the Description field for these sources to indicate that they are used in the Ivanti Cherwell integration.