# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## User ID must have at least 5 characters

**Resolution**: The Imprivata VPAM server has a limitation that requires user IDs to contain a minimum of 5 characters.

## Vendor Rep email is already used

**Resolution**: The email address you are using is already associated with a Vendor Rep account on the Imprivata VPAM portal. Use an email address that is not already assigned to a Vendor Rep account.

## The Application Groups specified are invalid

**Resolution**: You are attempting to create a Vendor Rep in one Vendor while assigning Application Groups from another Vendor. Ensure that you add Application Groups from the same Vendor in which you are creating the new Vendor Rep.

## One of the features should be enabled, either Manage User or Manage Vendor Rep, on Test Connection

**Resolution**: You have not selected either the Manage User or Manage Vendor Rep checkbox in the [Feature Management](<https://documentation.sailpoint.com/connectors/imprivata_vpam/saas/help/connecting.html#feature-management>) menu. Select at least one option to proceed.

## Invalid configuration exception on Test Connection

**Resolution**: This error occurs when the Base URL, Client ID, or Client Secret is configured incorrectly. Verify the credential values you have provided.

## Invalid token while creating Vendor Rep with error code: 401

**Resolution**: Confirm whether the permission for the role `APPROVE_USER_CONNECTION` has been granted.