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Supported Features

IdentityIQ for Zendesk Service Desk supports the following features:

Creating ticket of types Incident for all account provisioning.
Syncing ticket status between the two systems.
Retry Mechanism for Create Ticket request failure.

Note
The Zendesk Service Desk Integration can be configured as a SaaS Connection Type for SaaS connectivity that doesn’t require a Virtual Appliance Cluster.

Documentation Feedback

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