IdentityIQ for Ivanti Cherwell Service Desk

Revised Date: 25 June 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

SailPoint Ivanti Cherwell Service Desk connector integrates with Ivanti Cherwell Management System to bring the Ivanti Cherwell experience to SailPoint platform where users can raise and track service desk tickets (Incident and Service Request) to their logical closure from the platform itself. For example, creating account, removing / deleting access and other operations using REST APIs. The seamless integration of SailPoint with Ivanti Cherwell Management System eliminates the need to build and maintain a custom integration and reduces time-to-deployment.

This guide is designed to give specific information about the requirements and field definitions needed to getting a working instance of an Ivanti Cherwell Service Desk connector.

Note
The Ivanti Cherwell Service Desk configuration requires SailPoint Services hours or Partner involvement. For more information, contact the SailPoint Customer Success Manager.

  • Minor documentation updates and fixes.