Configuring IdentityIQ to Integrate with any ITSM ticketing System

This section provides the required information for configuring IdentityIQ to integrate with the Generic Service Desk.

This is intended as an introduction to the configuration needed to integrate IdentityIQ with Generic Service Desk. It outlines some examples that must be used as a reference point for implementation. Some changes may be required to meet your specific use cases.

SailPoint provides a default Generic Service Desk configuration. This configuration implements the integration between IdentityIQ and the Generic Service Desk to fulfill creation of tickets based on IdentityIQ access certification remediation events.

The default configuration is located in the following directory, where iiqHome is the location where IdentityIQ was installed:

iiqHome/WEB-INF/config/connector/IdentityIQforGenericServiceDesk.xml

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Configuring IdentityIQ to Integrate with any ITSM ticketing System

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