Retry Error Mechanism

To use logic around retryable situations, add the retryable error messages list to the attributes map on an application.

The retryableErrors entry is a list of strings through which the connector searches when it receives a message from the managed application. If one of the strings in the entry exists in the error, the connector attempts to retry the connection. When the configured error string is not a part of the error message returned from the connector, then IdentityIQ will not attempt a retry.

For example:

Copy 
<entry key="retryableErrors"> 
  <value> 
     <List> 
        <String>Connection reset</String> 
      </List> 
    </value>
</entry>

Note

Enter the following command to enable log4j2 tracing on Service Desk component:

  • logger.RemedyforceSDIM.name=openconnector.connector.servicedesk.ServiceDeskConnector
  • logger.RemedyforceSDIM.level=debug,file