Prerequisites

• For Basic Authentication: Ensure that you set the Password Access or Token Access as Enabled in the Zendesk API admin configuration.

• For OAuth 2.0 Authentication:

  • Ensure that you set the Password Access as Enabled in the Zendesk API admin configuration.

  • Create a new OAuth client by providing the Client Name in the Zendesk API admin configuration. Use the same Client Name for the Client ID and generated Client Secret on your Zendesk application.

    Note
    Client Secret is only visible once in the Zendesk managed system, and while creating the OAuth Client.

• Aggregate the users from Zendesk system into IdentityIQ.