Retry Configurations

Provisioning Retry Errors

SailPoint connectors that support provisioning operations have the ability to retry a failed operation based on configurable error messages.

The retryableErrors entry in the connector configuration is a list of strings that the connector searches for in the error message received from the managed application. If any of the configured error strings are found in the error message, the connector will attempt to retry the provisioning operation.

Add a list of retryable error messages to the attributes map of the application configuration. If the error message contains one of the specified strings, the connector will initiate a retry attempt. However, if the configured error string is not present in the error message, the connector will consider the operation as failed and will not attempt a retry.

Add the following entry to the application Debug page:

For example,

Copy 
<entry key="retryableErrors"> 
 <value> 
  <List> 
   <String>[error_message_1]</String>
   <String>[error_message_2]</String>
  </List> 
 </value>
</entry>

Note
Error messages containing very specific information about date/time, sequence ID and so on must be avoided. Error codes or error message substrings would be good candidates for inclusion.