Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Aggregation fails with exception error
Aggregation fails with one of the following exception errors:
-
org.apache.http.NoHttpResponseException: failed to respond
-
connector.sdk.webservices.exception.WebServicesSdkException: java.net.SocketException: Socket closed
Resolution: Add the following attribute in the application Debug page, and then try running aggregation.
<entry key="conSnowflakeApiRetrySleepTimeSeconds" value="10"/> //default is 5 second
<entry key="conSnowflakeApiRetryMaxAttempts" value="3"/> //default is 5
<entry key="retryableErrors">
<value>
<List>
<String>error msgs</String>
</List>
</value>
</entry>Resolution: Enter the Login Name in uppercase letters for the create/modify operation.
The get object request is throwing an error if you enter the Login Name in lowercase letters
Resolution: Enter the Login Name in uppercase letters for the get object operation.
An error is displayed when generating a private key using OpenSSL version 3.0.5
Resolution: The OpenSSL 3.0.5 version does not have default support for the PBE-MD5-DES algorithm. To generate a key with this algorithm, you need to enable the legacy algorithm provider in it. The best approach is to download OpenSSL 1.1.1x and generate the keys with it. For more information, see the Snowflake Knowledge Base article.