Language Internationalization

Note
Language Internationalization is applicable only for text/labels defined in ServiceNow. Any text/labels received from IdentityIQ will continue to be in English.

Activating Language Internationalization on the ServiceNow Platform

  • Users with the ServiceNow admin role can activate language internationalization on the ServiceNow platform. Refer to Activate a language for more information.

Pre-translated messages for English and French

  • If the English language plugin is active on the ServiceNow platform, the SailPoint Manage Access portal shows UI labels in the English language.

  • If the French language plugin is active on the ServiceNow platform, the SailPoint Manage Access portal shows UI labels in the French language.

Extending Language Internationalization

Perform the following steps to extend language internationalization support for other languages. For example, Japanese.

This example extends Japanese message localization for one key, User Details. The ServiceNow administrator can do the same exercise for all other keys from the application.

  1. Open the sys_ui_message table records (keys) by applying the application filter SailPoint IdentityIQ for Service Catalog.

  2. Search for the User Details key and open one of the keys.

  3. Select the Insert and Stay option to create an additional (new) key with the name User Details.

  4. In the new User Details key, select Japanese as the Language, update the Message to a Japanese message, and Save the new key.

  5. If the Japanese language plugin is active on the ServiceNow platform, the SailPoint Manage Access portal will show UI labels in the Japanese language.