Configuring the Comments

ServiceNow admins have the ability to configure the comments field in ServiceNow while requesting access as mandatory or non-mandatory.This field is now configured based on the settings defined in setup page field "Is comment mandatory for Access Requests?“. The global comments field provides the ability to make changes in all requested/review line items.

Note
Prior to version 3.0, the comments field in ServiceNow was not mandated, and users had to fill each line item while requesting to remove access. Now, using the global comment field will write to all line items.

Color legend for the comment icon in the Request/Review Access UI:

1. Red - Mandatory and empty

2. Grey - Non-mandatory and empty

3. Primary Color of the ServiceNow instance - Comment field has text filled.

   Screenshot

   

How to enable comment configuration:

1. Go to SailPoint IdentityIQ for Service Catalog > Setup.

2. Go to settings with the label, Is comment mandatory for Access Requests?.

   1. Select Yes to make comments mandatory. The default is No.

   Screenshot

   

• Users have the ability to copy comments across all line items during request/review using the Global Comments

  functionality.

• The comment icon in the top right of the page is the Global Comments field. A change made to this field will reflect the same text to the comment fields of all the line items on that page.

Note
Any changes made to individual line items will also be overwritten by making edits to the Global Comments field.