Retry Error Mechanism

In retryable situations, you can add a list of retryable error messages to an application’s attributes map. The retryableErrors entry is a list of strings that the connector searches when it receives an error message from the managed application. If the error message contains any configured string, the connector attempts to retry the connection. If the error message returned by the connector does not contain a configured string, IdentityIQ does not attempt a retry.

For example:

<entry key="retryableErrors"> 
    <value> 
      <List> 
        <String>Connection reset</String> 
      </List> 
    </value>
</entry>

Note
Avoid error messages containing very specific information such as a date or time, a sequence ID, etc. You should include more broad-reaching error codes or error message substrings.

Specifies the amount of time between provisioning retries for a request in minutes. The default value is 60 minutes.

To set the provisioningRetryThreshold value during ticketing in ServiceNow Service Desk, add the variable in the disconnected applications.

For example:

<entry key="provisioningRetryThreshold" value="60"/>

Specifies the maximum number of retries permitted during a request. The default value is infinite.

To set the provisioningMaxRetries value during ticketing in ServiceNow Service Desk, add the variable in the disconnected applications.

For example,

<entry key="provisioningMaxRetries" value="5"/>