Retry Error Mechanism

To take advantage of some of the logic around retryable situations, add the retryable error messages list to the attributes map on an application. The retryableErrors entry is a list of strings which the connector searches through when it receives a message from the managed application. If one of the strings in the entry exists in the error, the connector attempts to retry the connection. When the configured error string is not a part of the error message returned from the connector, then IdentityIQ attempts a retry.

For example:

<entry key="retryableErrors"> 
    <value> 
      <List> 
        <String>Connection reset</String> 
      </List> 
    </value>
</entry>

Note
Avoid error messages containing very specific information such as a date or time, a sequence ID, etc. You should include more broad-reaching error codes or error message substrings.

Specifies the amount of time between provisioning retries for a request in minutes. The default value is 60 minutes.

To set the provisioningRetryThreshold value during ticketing in ServiceNow Service Desk, add the variable in the disconnected applications.

For example:

<entry key="provisioningRetryThreshold" value="60"/>

Specifies the maximum number of retries permitted during a request. The default value is infinite.

To set the provisioningMaxRetries value during ticketing in ServiceNow Service Desk, add the variable in the disconnected applications.

For example,

<entry key="provisioningMaxRetries" value="5"/>