Integrating SailPoint with ServiceNow Service Desk

Revised Date: 22 March 2024

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

The Application based integration between SailPoint and IT Service Desk System using REST WebServices enables customers to create service requests, incidents, and change requests in IT Service Desk System for the configured operations (for example, creating account, removing / deleting access and other operations) for the configured application using rest APIs. The seamless integration of SailPoint IdentityIQ for IT Service Desk System eliminates the need to build and maintain a custom integration and reduces time-to-deployment.

Note
ServiceNow Service Desk must be configured by importing application xml file and would require SailPoint Services hours / Partner involvement. For more information, contact the SailPoint Customer Support.

Note

Enter the following command to enable log4j2 tracing on Service Desk component:

logger.integration_servicenow.name=openconnector.connector.servicedesk.ServiceDeskConnector
logger.integration_servicenow.level=debug,file

  • Supports ServiceNow Tokyo and Utah releases.