Additional Information

If you have a serviceRequest and you want to pass custom attributes to ServiceNow, modify the PlanInitializerScript as required to populate the custom fields in the provisioning plan.

For example, to populate assignment_group in provisioning plan, add the following entry key into the serviceRequest => provision => request element so that SailPoint sends custom attributes to ServiceNow:

<entry key="assignment_group" value="$!plan.arguments.assignment_group" />

On the ServiceNow side, add the corresponding catalog variable to the catalog item if it's not already present.

For example, you might need to add the assignment_group catalog variable if it's missing from the catalog item.

Be sure to close all open access requests before starting the following scenarios:

• When migrating from an Integration config-based Service Desk Integration module to an Application-based Service Desk Integration Module.

• When switching from one ticket type to another ticket type.