Configuration Parameters

This section contains the information that is used to connect and interact with the application. Each application type requires different information to create and maintain a connection. For information about aggregating data across related tables, refer to ServiceNow Dot Walking

The SailPoint Identity Governance Connector for ServiceNow uses the connection attributes as listed below:

  • Basic: In the case of Basic, Username/ Password will be used for authentication.

  • OAuth2: Select this option when ServiceNow is configured to support OAuth2 authentication.

Each time the authentication type for the ServiceNow connector is changed, ensure that you perform a test connection.

The host URL for the ServiceNow instance that is used for communication.

Name of the user having the privileges mentioned in the Required Permissions.

The password of the user having minimum privileges.

Select either Refresh Token or Client Credentials for OAuth2 authentication.

The Client ID for OAuth2 authentication.

The Client Secret for OAuth2 authentication.

The Refresh Token for OAuth2 authentication when the grant type is selected as Refresh Token.

The Token URL for OAuth2 authentication when Grant Type is selected as Client Credentials.

Example if using the Okta External OIDC Provider:

{yourOktaDomain.com}/oauth2/{authorizationServerId}/v1/token

Example if using the Inbound client credentials grant type by native ServiceNow:

https://instancename.service-now.com/oauth_token.do

The Page size specifies the maximum size of each data set when querying a large number of objects. Default is1000. Max value is 10000.

Unlocks the account while enabling the account.

(Optional) To filter accounts during aggregation. For example, active=true^locked_out=false

(Optional) To filter groups during aggregation. For example, active=true

(Optional) To filter roles during aggregation. For example, sys_scope=Global

(Optional) Select the Manage Inherited Roles checkbox to aggregate accounts in which the inherited role is a member.