Compatibility And Support Matrix
SailPoint continually updates the support for the apps published in the ServiceNow store to match the support policy of ServiceNow as well as updates released by
SailPoint's ServiceNow team endeavors to announce the support of latest versions within two weeks of the GA (General Availability) release of ServiceNow as well as SailPoint releases.
The supported ServiceNow applications and store versions are as follows:
Identity Governance
|
Version |
Yokohama |
Xanadu |
WashingtonDC |
|---|---|---|---|
|
8.4 (all patch versions) |
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
|
8.3 (all patch versions)
|
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
Service Desk
|
Version |
Yokohama |
Xanadu |
WashingtonDC |
|---|---|---|---|
|
8.4 (all patch versions) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
|
8.3 (all patch versions) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
Service Catalog
|
Version |
Yokohama |
Xanadu |
WashingtonDC |
|---|---|---|---|
|
8.4 (Patch 2 and later) |
Supported Store Version 3.2 (Jan 2025) Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) |
Supported Store Version 3.2 (Jan 2025) Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) |
Supported Store Version 3.2 (Jan 2025) Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
|
8.4 (Patch 1 and earlier) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
|
8.3 (all patch versions) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
Supported Store Version 3.1 (Jul 2024) Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023) |
Note
Contact your CSM to check for compatibility of the IIQ version under limited support.