Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Error: 422 error during test connection
The following error message appears during test connection:
[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 422 {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"No system found for id 532bf634-c86d-55-b0d9-4204f1273349c","status":422}}
Resolution: Ensure to enter the correct IBP Proxy system ID in the SAP IBP source.
Error: 500 error during test connection
The following error message appears during test connection:
[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 500 {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"org.apache.cxf.interceptor.Fault: Could not send Message.","status":500}}
Resolution: Ensure that the provided communication user, in the proxy system, is not locked or has a deactivated password on the IPS system.
Error: Host error is displayed
The following error message appears during test connection:
[ ConnectorException ] [ Error details ] Host is null or incorrectly formed. }
Resolution: On the Connection Settings page, ensure that the provided Base URL is correct.
Error: Update account error
The following error message appears during provisioning:
[ ConnectorException ] \n [ Error details ] Error while performing operation : Update Account Error code : 500 {\“schemas\“:[\“urn:ietf:params:scim:api:messages:2.0:Error\“],\“detail\“:\“Failed to update entity.\“,\“status\“:500}} (requestId: 385578afc7c644a0a31a360c1f0ed636)“]
Resolution: Ensure that the entered Username and Employee ID (Person External ID) of a user is same.