Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

The following error message appears during test connection:

[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 404 .....

Resolution: Ensure to enter the the correct BTP Host URL in the SAP BTP Cockpit Cloud Foundry Connection Settings.

The following error message appears when incorrect access token is entered:

[ ConnectorException ] [ Error details ] Exception occurred while generating access token: Unable to generate access token. ........

Resolution: Ensure to enter the correct SAP BTP Token URL, Client ID & Client Secret in SAP BTP Cockpit Cloud Foundry Connection Settings.

Note

  • If response returned is 302 , that implies Token URL is incorrect.

  • If response returned is "{"error":"invalid_client","error_description":"Bad credentials"}, that implies the Client ID & Client Secret are incorrect.

The following error message appears when the resource is not found during read, update, enable or disable operation: 

[ ConnectorException ] [ Error details ] {"error_description":"User xxxxx does not exist","error":"scim_resource_not_found.......

Resolution: Perform account aggregation first, and then attempt the desired operation.

This issue may occur if the identity deleted from the managed system is not synced with the SailPoint platform.

The following IllegalStateException error message appears during aggregation:

java.lang.RuntimeException - java.lang.IllegalStateException: [ConnectorError] {ExceptionType=java.lang.RuntimeException, LocalizedMessage=agg failed} (requestId: xxxxxx) - java.lang.RuntimeException: java.lang.IllegalStateException: [ConnectorError] {ExceptionType=java.lang.RuntimeException, LocalizedMessage=agg failed}

Resolution: Ensure to enter the correct Host URL and Token URL in SAP BTP Cockpit Cloud Foundry Connection Settings.