Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

WEB‐INF/lib
directory
You may have copied the incorrect Siebel JAR files into the WEB‐INF/lib
directory.
A test connection may return the following error message:
[ConnectorException] [Error details] com/siebel/data/SiebelException
While adding a new entitlement, the following error message displays:
The system has encountered a serious error while processing your request. Please report the following incident code.
Resolution: Copy the correct Siebel JAR files to the WEB‐INF/lib
directory.