Troubleshooting

Error:

bea.jolt.JoltException: NwHdlr: ERROR: When environment variable TM_ALLOW_NOTLS is not set, an SSL connection must be specified.

Resolution:

The error occurs because the new release has LLE disabled by default. Therefore, Tuxedo client/ server exits with an error, when it detects LLE is in use.

1. On the VA, create or update the java_overwrites.yaml file located in /home/sailpoint/ccg/

2. Add the line: Extra: -DTM_ALLOW_NOTLS=Y

   Note
   Add -DTM_ALLOW_NOTLS=Y in the Java options of your app server. For example, Tomcat or Websphere.

3. Restart the CCG service.

Error:

Missing Entitlements in Aggregations with more than 300 entitlement with same prefixed with “AH_”.

Resolution: Add the following entry to the application XML using the application Debug page:

<entry key="handleSpecialCharsForRoleSearch">
    <value>
        <Boolean>true</Boolean>
    </value>
</entry>

Error:

java.lang.UnsupportedClassVersionError: psft/pt8/joa/API : Unsupported major.minor version 51.0 (unable to load class psft.pt8.joa.API)

Resolution: Ensure that the supported platform version is Java 1.7.

When testing the CI (Component Interface) Java APIs after upgrading to PeopleTools version 8.54, the connection to the application server fails with the following error message appears:

openconnector.ConnectorExpception: Connection to server not established

Resolution: Navigate to the location where PeopleSoft is installed. For example:

C:\PS_CFG_HOME\webserv\peoplesoft\applications\peoplesoft\PORTAL.war\WEB-INF\classes.

Copy all the files from this directory into the WEB_INF\classes directory of IdentityIQ.

Now you will be able to successfully connect to the server. This solution is documented in the following knowledge base article on the Oracle support site:

E-CI: Java API Connection Fails With "java.lang.NoClassDefFoundError: com/peoplesoft/pt/management/runtime/pia/JoltSessionMXBean" Error(1947124.1)

There is an error if the Confirm Password field does not match the New Password field.

Resolution: Perform the following:

1. Go to the user component interface.

2. Delete the Password field.

3. Drag and drop the OPERPSWD from PSUSRPRFL_WRK.

4. Rename the OPERPSWD field to Password.

5. Regenerate the jars file.

Error:

DOWNbea.jolt.ServiceException: Invalid Session exception

This error appears due to one of the following reasons:

• The application server is down
  Resolution: Restart the Application Server by navigating to the application designer and then restarting it for the specified version.

• Configuration details are incorrect
  Resolution: Provide the correct configuration details.

• When the Domain Connection Password Enabled configuration setting is checked and the Domain Connection Password is not correct
  Resolution: Provide correct value for Domain Connection Password.

Error:

openconnector.ConnectorException: openconnector.ConnectorException: Could not find property info for: IDTypes

This error appears if the PSOPRALIAS attribute has not been renamed to IDTypes when creating the component interface.

Resolution: The PSOPRALIAS attribute must be renamed to IDTypes.

Error:

Sailpoint.connector.ConnectorException: ERROR (0,0) : Failed to execute PSBusComp request ERROR (91,34) : Error changing value. {IIQ_USERS.IDTypes(2).Attributes(1).AttributeValue} (91,34) ERROR (15,11) : Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11)

Resolution: The error occurs when the EMP_ID provided in the provisioning form is not a valid employee. Provide a valid active employee

in the provisioning form to assign the newly created user.