Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

Error messages are being displayed in the log from OneDrive (for example, https://<tenant-name>-my.sharepoint.com) sites.

Resolution: Add the siteCollectionFilter attribute in the application XML with the following value to exclude all OneDrive and personal sites: <entry key="siteCollectionFilter" value="contentclass:STS_site Path:https://<site_name>.sharepoint.com/*/>

For example:

<entry key="siteCollectionFilter" value="contentclass:STS_site Path:https://sailpointdev.sharepoint.com/*/>

The default value for the attribute is contentclass:STS_site

Account or Group aggregation fails for some of your sites, with the following error:

processReadRequest : Attempted to perform an unauthorized operation

Resolution: Add the siteCollectionFilter attribute in the application XML with the following value, which uses a wild card entry when fetching sites: <entry key="siteCollectionFilter" value="contentclass:STS_site Path:https://<site_name>.sharepoint.com/*"/>

This only fetches sites mentioned in the filter and will not fetch any contentstorage/personal/other sites that are having permission issues.

Note
This will only work if other sites are fetched properly and the aggregation failure is caused by a subsection of the sites.

  • The following example payload will fetch all the sites that start with QA and are under domain/folder sites:

    <entry key="siteCollectionFilter" value="contentclass:STS_site Path:https://sailpoint.sharepoint.com/sites/QA*"/>

  • The following example payload will fetch all sites under the domain/folder sites:

    <entry key="siteCollectionFilter" value="contentclass:STS_Site Path:https://sailpoint.sharepoint.com/sites/*"/>