Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
During account aggregation IdentityIQ displays two entries
During account aggregation, if distinguished names are having space difference, IdentityIQ displays two entries for account.
Resolution: Ensure that there are no space differences in distinguished names.
Group aggregation displays multiple entries for a group with multiple object class
If any group is having multiple object class associated with it, then after group aggregation multiple entries are displayed for that respective group.
After upgrading IdentityIQ, the nisNetgroup and posixgroup features are not working in the application configuration page
The version 6.0 patch 5 incorporated the support of the nisNetgroup and posixgroup features. According to which, nisNetgroup and posixgroup were mapped as native object types in the application schema. After upgrading IdentityIQ, the functionality does not work for the existing applications.
Resolution: To ensure that the functionality works in the application configuration page, select the Enable Posix Groups checkbox and enter appropriate value for the Map To Member Attribute field.
For instance, if the configuration attribute appeared as
<entry key="groupMembershipAttributeType" value="uid"/>
then it must be changed to
<entry key="posixgroup_Member_Attribute" value="uid"/>
<entry key="groupMembershipAttributeType" value="uid"/>
then it must be changed to
<entry key="nisNetGroupTriple_Member_Attribute" value="uid"/>