Verifying Connectivity Between IdentityIQ and HP Service Manager (MicroFocus)

Note
Obtain the integration configuration name and an existing ticket number from MicroFocus Service Manager Service Desk System.

Perform the following procedure for verifying the connection between IdentityIQ and HP Service Manager:

  1. Using the IdentityIQ integration console, launch the console by using the following IdentityIQ script in the WEB-INF/bin directory of the IdentityIQ installation to run IdentityIQ integration:

    iiq integration

  2. From the console enter the following:

    use applicationName

    where applicationName is the name of the MicroFocus Service Manager Service Desk Integration Module. Therefore the command would be as follows:

    use HPSMServiceIntegrationModuleRequest

    This makes the application ready for further console commands.

  3. Enter the following command to get the connection status:

    getRequestStatus ticketNumber

    where ticketNumber is the number of the existing ticket obtained from MicroFocus Service Manager Service Desk System. For example:

    getRequestStatus SD10001

    In the above example, SD10001 is the ticketNumber. The following status is returned:

    Result: status = committed; request ID = SD10001; warnings = null; errors = null

    This indicates that the connection is successful.