Integrating SailPoint with MicroFocus Service Manager Service Desk

Revised Date: 18 December 2024

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

This Integration Module creates Service Requests, Incidents and Change Requests in HP Service Manager for the configured operations (for example, Change Password, Request Entitlement and so on) for the configured application.

Note

Enter the following command to enable log4j2 tracing on MicroFocus Service Manager Service Desk component:

logger.integration_hpservicemanager.name=sailpoint.integration.hpservicemanager
logger.integration_hpservicemanager.level=debug,file

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Integrating SailPoint with MicroFocus Service Manager Service Desk

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