Creating New Service Request Catalog Item

1. Log on to HP Service Manager as an administrator.

2. (Only for 9.5) Navigate to Service Catalog > Administration > Manage Items and select on Add New Service Item link.

3. Mention the mandatory details and select Next.

4. Select the Connector as Open New Request.

5. Select Service Desk as the option from the In Category as drop down and select Next.

6. (Only for 9.5) Provide appropriate values to the following fields and select Next:

   • Request Category

   • Request SubCategory

   • Department

   • Request Model

7. Select appropriate values from the drop down of Urgency, Impact, and Assignment.

8. Select Finish.

9. (For 9.6 or later) Make Service Catalog Item status to Operational and select Save.