Troubleshooting
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
Aggregation Errors
Error
Retryable exception has occurred. Retry after 10000 MS
Warning message observed while performing account aggregation:
Resolution: A retryable exception was received from MEDITECH. You can ignore this warning message and aggregation will be successful in this case.
Error
Web Services Failed to Execute - connector.sdk.webservices.exception.WebServicesSdkException: {"resource":"v1/resource/error/_version/1/","detail":"resource not found"}
Occurs in the account aggregation:
Resolution: Whenever there are UNV records without MIS person record present in the MEDITECH system, no records are fetched from MEDITECH and this error message is populated in the logs. You can ignore this warning message.
Operations Errors
Error
[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Internal Server Error"}. Status: 500
Operation fails
Resolution: Verify the MEDITECH system is up and running. There must be a smooth connection to MEDITECH system.
Create Account Errors
Error
[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Conflict"}. Status: 409]
Fails while creating account in MEDITECH
Resolution: Verify the mnemonic value is unique and account does not exist in the MEDITECH system.
Error
Cannot assign multiple roles. Ensure that only one role is selected.
Resolution: MEDITECH accounts can not be created with multiple roles. Make sure that only one role is provided while creating the account.
Error
sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output {"resource":"v1/resource/error/_version/1/","detail":"invalid mnemonic value"}
Create account fails in MEDITECH.
Resolution: Verify the mnemonic value is provided with upper case letter and with a maximum of 10 characters.
Note
If mnemonic value is not provided, the default value would be the first character of firstName, seven characters of lastName, and a two digit random value of the user. For example, for firstName=Alfa, lastName=Bravo, then the mnemonic would be ABRAVO1E.
Error
sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output: {"detail":"Request Validation Failed"}
Create account fails in MEDITECH.
Resolution: Verify the required mandatory parameters are provided while creating the account.